Telephone Helpdesk
Local Human Support to Help Solve Issues
A telephone helpdesk is a service that provides help and support to customers over the phone. It can be used by businesses of all sizes and can be customised to meet the specific needs of each company.
A telephone Helpdesk can help businesses save time and money and improve customer satisfaction. It can also help companies to resolve customer complaints quickly and efficiently. It’s a valuable tool for businesses of all sizes.
At Integer IT & Telecom, our help centre is available from 9:00am – 5:00pm each weekday and is there to help all of our users with queries and problems or give advice on system-related issues.
In addition, the help centre carries out the following:
- Unlimited telephone support
- Third-party warranty management
- System health checks
- Daily optimisation management
- Daily server backups
Our quick response times resolve 85% of all problems without needing an on-site visit, eliminating system downtime, and your users get their jobs done quickly.
If you require our support, then our telephone helpdesk services will be available to you; or if you have any questions, please don’t hesitate to contact us. We would be more than happy to assist you.
What businesses would need a telephone Helpdesk?
Many businesses need access to IT telephone helpdesk support in case there are any IT-related emergencies. Our customer base ranges from small start-ups to large corporate companies. Integer IT & Telecom are available to all customers to support their needs.
A telephone help desk can help businesses save time and money and improve customer satisfaction. They can also help companies to resolve customer complaints quickly and efficiently. Telephone help desks are a valuable tool for businesses of all sizes, which is why we like to be on hand with our customers when they need us.
Why is it still necessary to speak to someone when calling a business?
With live chat and social media support, it’s easy to think that phone calls are no longer necessary for customer experience. But don’t underestimate the value of individual human interaction in helping customers feel valued by your business. When a consumer truly needs help right away, they want someone on hand who is a human, not just another robot with an answer box.
Speaking to someone on the phone is still the best way to offer fantastic customer service. Calls allow you to build relationships with your customers and create loyalty that will keep them coming back, even if there are other options.
Integer IT & Telecom are proud to offer a telephone helpdesk service. We have a team of highly trained professionals who are available Monday to Friday, 9am – 5pm, to take your calls.
Integer IT & Telecom is a local business covering the whole of Wales and Southwest of England. We have been in the IT & Telecoms industry for over 10 years and have a wealth of experience in offering our customers a first-class service.
To find out more about our telephone helpdesk service, or to speak to one of our team about your specific requirements, call us today on 029 2081 1488, and we’ll be happy to help.